Jennifer C Qud

2 pairs of shies that fell apart

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I bought a pair of Skechers shape-ups and loved do not buy Skechers shape-ups them until the bottom of one fell completely off. I thought it was a fluke so I bought another pair. Within two weeks the bottom fell off one of those. I am out $200 and will never buy these again.
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Loss:
$200
Pros:
  • Usually comfortable
Cons:
  • Very poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy Skechers shape-ups

Rick B Mrd

Bank account

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Your people that work for you have taken my bank account numbers and charge to my account. the bank and police are on the case.
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Loss:
$145

Preferred solution: Full refund

User's recommendation: Do not give this co. Your card number

Candice B Sfh

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Verified Reviewer
| map-marker Knoxville, Tennessee

Twinkle toes not working

HI! I Purchesed a pair of twinkle toes shoes for my daughter a month ago and she has only worn them about 4 times and the right shoe has already quit lighting up. I do not have the reciept because I didn't think i would need it. I do still have the box that the shoes came in. I was just wondering if there was anything you all could do? Thank you! Candice Brown
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Anonymous

Made in china

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why are you supporting china via buying skechers and any item made in china.D
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Cons:
  • Made in china

User's recommendation: Do not buy...made in china

Amal Elv

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Verified Reviewer

I DID try to use the 25% off code DOGDAYS AND DONT WORK

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No one there to answer my questions
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Anonymous
map-marker Kitchener, Ontario

Never received order

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Never received my shoes but they did in fact take my money!!!! Wont answer my email complaint and they no longer have a number to call!!!!!!!
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User's recommendation: Don’t waste your time or money

Anonymous

Return refund

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My complaint is being recified, i talked to someone and my return has been sent back
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Preferred solution: Full refund

User's recommendation: Don't send an e-mail to custeomer service

Anonymous
map-marker Lake Wales, Florida

Payment problems

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Still having issues with payment method for purchase
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User's recommendation: If payment issues can prevent purchase

Patricia S Jqr

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Verified Reviewer

Unable to reach customer service to inquire about my missing order

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Skechers was quick - very quick - to charge my bank account for an order I placed over a week ago. I still haven't received a shipping confirmation with a tracking number. My efforts to contact customer service via email have been useless. Their customer service phone number is useless. I know $142 is nothing to the Skechers company but it is A LOT of money for me. I will never recommend buying from Skechers.com to anyone. I have been a loyal in-store Skechers customer for many years. But after this I will be looking for another brand to spend my money on. A company that I can actually speak to a real person when I have a legit issue.
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Loss:
$142
Pros:
  • Last longer than most other brands i have purchased
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: I do not recommend buying from Skechers.com

Anonymous
map-marker Paris, Tennessee

Uncomfortable work shoes

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I bought a pair of work shoes and they are the most uncomfortable shoes I have ever worn. No one from Skechers has emailed me that they even got my message addressing the problem.
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Katherine P Yhk

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Verified Reviewer

I ordered 2 pair of sketchers. Only received 1. Was charged for 2 paid. No refund was offered.

Phone keeps hanging up on me. And sales advertising keeps coming on. If you don't have the other pair of sandals then you need to refund my money. I was charged $51 and the sandals I never received were $31. Never was notified about the other pair of sandals is missing they were black ragaee size 9. And i never received a message regarding the missing pair of sandals. Thank you. Please respond
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Loss:
$20
Pros:
  • Longer lasting than other brands purchased

Preferred solution: Deliver product or service ordered

User's recommendation: I SHOULD HAVE BEEN NOTIFIED. AND MY MONEY SHOULD HAVE BEEN REFUNDED. I O5FER MANY TIMES FROM SKECHERS.

Mary C Bku
map-marker Newburgh, New York

Tripping issues with Skechers

I have several pairs of Skechers, love their comfort, but Ive noticed they stick to the floor, especially in the toe area, causing me to trip. At first I thought it was something I was doing, until I realized this only happened wearing my Skechers. Its the worst on very smooth, high polished floors. Such a waste of money, I have to stop wearing them.
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t buy Skechers

Karen T Hzu
map-marker Summit, New Jersey

Coupons don't work,!!!!

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The coupons sent by email DO NOT WORK WHEN APPLIED!!!!!!
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Preferred solution: Let the company propose a solution

User's recommendation: Good luck!....you will need it when trying to order with a coupon!!

catherine m Btc

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Verified Reviewer
| map-marker Milpitas, California

My item never artoved

It says it was delivered but I never received it. I been trying to call but it says they are closed and just email. I emailed like 5 times NO REPLY! your customer service is very poor. I will never buy Skechers again until u fixed this.
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Loss:
$34

Preferred solution: Full refund

User's recommendation: 0% customer service if your item is lost!

Boyina H

Didn't receive order

We ordered on 25th March, still we didn't received the order. Please look into this issue, make it delivered ASAP.
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Preferred solution: Deliver product or service ordered

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