Skechers
Reviews and Complaints
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Verified Reviewer
Need to know if I recently placed an order
Have I recently placed an order with Skechers? I believe I did. Please let me know.
Thank you,
Roger Triggs
530 646 ****
- And slip ins
- Good shoes
Preferred solution: Deliver product or service ordered
Washington, Pennsylvania
Lost order
My order for a gift was lost. I have tried calling during hours that is listed and it just says closed.
No follow up on email.
How do you work with the situation. Have no product!!
User's recommendation: Don’t order online
Westminster, South Carolina
Need refund
- - Returned a pair of shoes on December 16, 2035 via UPS with tracking 1z171y1f909968****.
- - Delivered to Moreno, CA on 12/23.
- - Refund of $40.81 for order US71278**** has not been received on credit card.
I returned a pair of shoes on December 16 2035. Sent by ups.
Tracking number 1z171y1f909968****.. It was delivered to you on 12/23 at Moreno ca. I still have not received my refund on my credit card. The original order is us71278****.
$$40.81. Please refund my money!
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Verified Reviewer |
Killeen, Texas
Slip ins issue
- - I loved Skechers and bought slip-ons.
- - Feet swelled over the straps.
- - The straps won't stretch.
- - I can wear them for only a couple of hours.
I have loved Skechers forever. I bought a pair of slip-on sandals and loved them until my feet started swelling up and bulging over the straps.
So I continued to wear them, hoping the straps would stretch, but nope. They are so sturdily built that they stay out.
So I'm only allowed to wear them for a couple of hours before I have to take them off and wear my old favorites. I'm sad!
- Looks great
- Straps cut off foot
Preferred solution: Apology
User's recommendation: Buy a half size bigger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Falling apart
- - This is my third or fourth pair of Skechers slip-ons.
- - This pair is falling apart; soles are coming off.
- - This pair lasted just over three months.
I've bought some Skechers slip ons this is my third or fourth pair of these shoes
I like the idea of slipping them on without fighting with them.
But this pair is falling apart the soles of the shoes are coming off.now I buy myself a pair of shoes once a year so that only leaves me with one pair.ive had these shoes for a little over three months.the absolutely WORST Shoes I've gotten from Skechers
Preferred solution: Full refund
User's recommendation: Please check the shoes out before purchasing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery satisfied
Very good would buy from Skechers again when Skechers have a very good clearance sale l great customer service and very knowledgeable customer service persons
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Verified ReviewerLooking for Men's GO RUN Elevate 2.0 - Banyan in Gray/Mint Green Colorway (men)
- - Customer asks if the GO RUN Elevate 2.0 Banyan Gray with Mint Green/Lime is available, where to buy, shipping, and alternatives; photo attached.
Dear Skechers Customer Service,
I'm writing to inquire about a specific Skechers shoe model I'm interested in purchasing. I've seen the Men's GO RUN Elevate 2.0 - Banyan in a gray color with mint/lime green accents, but I haven't been able to find this exact colorway for sale in my region.
Details of the shoe I'm looking for:
Model: GO RUN Elevate 2.0 - Banyan (Men's)
Primary Color: Gray/Charcoal
Accent Color: Mint Green/Lime Green
Features: Hands Free Slip-ins technology with Heel Pillow
I've attached a photo of the shoe for your reference. Could you please let me know:
If this specific colorway is available in your inventory
Which retailers or websites carry this exact color combination
If it's available for international shipping to my country
If this colorway has been discontinued, are there any similar alternatives you could recommend?
I appreciate your assistance with this inquiry.
Thank you,
Dan
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Verified ReviewerAbout the recent quality of your scrub sets
- - I wore Skechers scrubs for four years and was satisfied, but the navy batch has off sizing, rougher material, and red rashes with irritation.
Avoid buying the scrubs
I typically wear an extra large top and an extra large bottom, and this sizing has consistently worked perfectly for me. Recently, I ordered six pairs of navy blue scrubs to comply with a dress code requirement at my school. Unfortunately, the experience with this batch has been very disappointing. The scrubs do not fit as they usually do; the sizing feels off, the material is noticeably rougher, and they have caused red rashes and skin irritation at the sleeve edges on my arm.
This is surprising, as I have never had any issues with your scrubs before. I am unable to wear them comfortably. Thank you in advance for your assistance.
I look forward to hearing from you soon. Sincerely,
Preferred solution: Full refund
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Verified ReviewerBuying a team basketball shoe ??
Waiting on answer or contact staff. ???
Need help with this
Derek Swafford
Athletic Director.
ASAP, Please
916-769-****
Customer service was very unprofessional
When I purchased a pair of $75 shoes, I had a 30% on my phone, but because of the weather, the cashier said he couldn't do anything about it, and it probably was online anyway, so gave me 10%. I told him that was unacceptable, he said whatever.
Then I called customer service and was told that someone would get back to with in 48 hours, no one did after 3 days, so I called again and was still given the runaround.
Your customer service is horrible and very unprofessional. FIX IT!!!
User's recommendation: Make sure a manager does something and doesn't ignore you
Lost package
FedEx delivered shoes to a random address in wrong town.
Sketchers response: wait and see what happens.
Absolute worst customer service around.
Last purchase from this worthless company.
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Verified ReviewerSenior Discount though Scan Healthcare
Dear Skechers professional,
I am not satisfied with the service I received at your store located on Coors in Albuquerque for the following reason.
I just turned 65 and signed up for Medicare with Scan Health Plan. On my webpagess for Scan there is a link for Discounts.
One of my plan's discount names Skechers. It states that I can save 25% on select Skechers footwear online and instore. when I tried accessing your shoes online through this website, it would not allow me to put any shoes in the cart preventing me from purchasing online so I went into the store. The website states that I can access a discount code on line but I couldn't.
I was placed in a annoying circle without a code. The website also stated I could call SCAN Member Services to get a discount code. The customer service rep gave me the code K2Z. When I tried to use my discount the Skechers Associates had no clue about SCAN discounts.
I tried to give him my code but he refused saying that he needed a bar code. Another gentleman tried to help without success.
I bought the pair of shoes anyway but I left your store frustrated.
I believe if you offer a discount to a specific demographic with clear instructions, I should have been 100% satisfied with my purchase. I like the shoes but the process was less than desirable and it stinks!
Sincerely
Deborah Temple
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Verified ReviewerSketchy Skechers
Well I called customer service and it rang and rang and after 45 minutes I gave up now I can understand that a company line maybe busy but to let it just ring Now that's *** up
Credit not on master card
don't shop sketchersdidn't get a $82.81 credit was emailed that amount got credit for $722.68/7 pair of same shoes but not this last credit 8th pair please credit me
$194 not credit to account since may 2025
I ha very no sketcher shoes all sent back
I will not pay for shoesbi do not have never will I shop here again I owe u no money will not pay no money at all should all be credit never never never will I pay u credit should have been here sine may
User's recommendation: never
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Verified ReviewerI would love for you to make house shoes please
Hopefully they will make hands free house shoes
I please hope your company will take me advice and make hands free house shoes. Thank you so very much. Shirley Hamilton
User's recommendation: My suggestion
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it's not the shoes, it's all the fried chicken you eat.