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Summary of Skechers Customer Service Calls

277 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
02:21 AVG CALL DURATION
4% ISSUES RESOLVED

Customers Contact Skechers to Ask about:

Product/ Service:

  • “Pasting broken low quality”
  • “Quality of the shoe”
  • “Show quality”

Request for Information:

  • “Checking availability”
  • “How to use points”
  • “How much is it to get a shoe made”

Account:

  • “Cant log in my account to get my credits”
  • “Trying to reset our password”

Payments and Charges:

  • “Signed up no email coupon 20% its a 100 mi. drive to your store. Told me to come back with welcom card. Said they wont honor Tacoma, WA”
  • “Payment problems”

Return/ Replace:

  • “Return”
  • “Waiting 1 whole week for money to be returned to my bank account”

Shipping and Delivery:

  • “Package was not delivered”
  • “Time of delivery”

Refund:

  • “Exchange or refund”

Staff:

  • “Horrible customer service”

Other:

  • “Energy Lights aren’t working”
  • “Damaged at stitching”
  • “Order”

Skechers Rating Stats

2.3 out of 5 stars
based on 428 reviews
See all 757 reviews

Rating stats

  1. 136 reviews
  2. 125 reviews
  3. 93 reviews
  4. 48 reviews
  5. 26 reviews

About Skechers

Top 5 Likes about Skechers

Comfort, How they fit, Style, People where great, Great customer service

Top 5 Dislikes about Skechers

Customer service, Poor quality, Poor product, Fell apart, Smell

Summary

Skechers, which already operates in more than 100 countries, has grown revenue from its ... Skechers (NYSE: SKX) is an American shoe company headquartered in ...

Skechers reviews and complaints

Skechers is ranked 165 out of 2046 in Footwear and Clothing category

Area Served

Canada, USA

Payment Methods

VISAMasterCard

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Skechers Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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Products and Services Sold by Skechers

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