Contact Skechers Customer Service
Skechers Phone Numbers and Emails
Toll-Free Number:
-
(800) 746-3411
Skechers Email:
How to Contact Skechers?
Most Popular Number:
| Total calls: 4 504 | Issues resolved: 216 | Last call: May 15, 2025 |
Skechers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skechers Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skechers is 8007463411. 63% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Skechers may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skechers Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skechers is 8007463411. 63% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Skechers may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Skechers mainly because of product/ service, return/ replace and request for information.
13% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Skechers is socialmedia@skechers.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Skechers Website:
Skechers Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday through Friday from 8am - 7pm PST.
Skechers Customer Service Reviews
Need label for box so I can send them back.
Shouldn't have to write 100 symbols.
So if you could send me a label so I can return the shoes
A pure waste of time as the question I asked was totally bypassed with some stupid questions out of context of what I was asking
In my business I expect that the supplier always has a communication person otherwise I don't deal with them and ensure that appropriate training is given to the sales people. I was trying to help you but it seems that you believe that you're products will sell themselves, big mistake.we deal with customers all over Tasmania and I will surely pass on that there is no support or poor sales people that are not really interested. I have sold and managed business for over 55 years and trained hundreds of sales people
Today there were a large no of opposition on face book so competition is comming in leaps and bounds.
How Good is Skechers's Customer Service?
Summary of Skechers Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Skechers?
Product/ Service Question:
- “Issue with new purchase”
- “Defective shoe”
- “Step in shoe that does not work”
Request for Information Question:
- “Cant place order billing /shipping address different”
- “Place order and retrieve promotions”
- “Looking for a shoe for my Mom I have read to in agreed to the Service”
Return/ Replace Question:
- “Return”
- “Returned Shoe”
- “Returns”
Shipping and Delivery Question:
- “My order hasn't arrived”
- “Don't have an order #, and I'd like to send back my shoes and get a larger size.”
- “Ordered on February 26 still have not received my package and FedEx says they haven’t received it either”
Payments and Charges Question:
- “To see my invoice”
- “Unk if transaction happens”
- False advertisement with discount
Account Question:
- “Mo place to put code for sale”
- “Password”
- “Can't sign in”
Refund Question:
- “Refund”
- “Want cash refund”
- “Refund money”
Staff Question:
- “Speak to company manager”
- “Customer Service Rep”
- “I have to change the shoes or your staff is not doing it.”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel my order”
- “Cancel and refund”
Website/ Application Question:
- “Problem placing order online”
- “Trouble placing order online with valid debit card”
- “Unable to place an order online”
Cards Question:
- “Gift card balance”
- “Credit card not working on website”
- “Problem with card payment”
Employment Question:
- “Background check for your former employee”
- “Payroll”
- “Paystubs”
Other Question:
- “Shoe”
- “Problems placing an order”
- “Useless stepins”
Compare Skechers Customer Service To
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