Contact Skechers Customer Service
Skechers Phone Numbers and Emails
Toll-Free Number:
-
(800) 746-3411
Skechers Email:
Skechers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skechers Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skechers is 8007463411. 62% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Skechers may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Skechers Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Skechers is 8007463411. 62% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Skechers may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Skechers mainly because of return/ replace, request for information, shipping and delivery.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Skechers is socialmedia@skechers.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Skechers Website:
Skechers Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday through Friday from 8am - 7pm PST.
Skechers Customer Service Reviews
Phone number was incorrect and was not letting me log into the account. Customer service representative answered very swiftly and corrected the problem within a minute or two. and was very nice and courteous very helpful
Site wouldnt process my order. Finally for customer service # wasnt easy.
It should be on Skechers web page. Your person on web page was so nice and helpful.
Your website is so out of date. It you check on a shoe it then takes you back to first page.
How Good is Skechers's Customer Service?
Summary of Skechers Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Skechers?
Shipping and Delivery Question:
- “Delivery”
- “Didn't receive email confirmation of ordet”
- “Packet not received”
Return/ Replace Question:
- “Shoes are too big and I have no label for return”
- “Return”
- “Shoes need to be returned”
Request for Information Question:
- “To check in I defected tennis shoes the I send to Skechers. A month ago”
- “Question about whip sizes”
- “Questions about shoes”
Product/ Service Question:
- “Damage sandal”
- “Shoes damage”
- “Slip on shoe poor quality, 3rd time wearing and fall apart”
Payments and Charges Question:
- “I have 20 Skechers I need to sele them on Amazon they asking me for the invoice”
- “20%coupon”
- “Discount on order”
Refund Question:
- “Refund”
- “Want cash refund”
- “Refund money”
Account Question:
- “Membership”
- “Can't get into my acc”
- “You have taken money out of my account twice”
Staff Question:
- “Customer Service Rep”
- “I have to change the shoes or your staff is not doing it.”
- “Talk to customer service”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel my order”
- “Cancel and refund”
Cards Question:
- “Gift card balance”
- “Credit card not working on website”
- “Problem with card payment”
Employment Question:
- “Background check for your former employee”
- “Payroll”
- “Paystubs”
Website/ Application Question:
- “Unable to place an order online”
- “My order wont go through on web site.”
- “I want my name to be removed from the Skechers website advertisement every day I get advertisement I can't afford to buy any shoes I take care of my 100-year-old mother”
Other Question:
- “HR help”
- “I'm want to know where I can purchase more arch fit inserts”
- “Agent”
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