Skechers Contact Information

  • (800) 746-3411

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Headquarters Address:

SKECHERS USA, Inc.
Customer Service 228 Manhattan Beach Blvd.
Manhattan Beach, CA 90266
USA

Other Info:

Mon-Fri 8:00am to 5:00pm Pacific time
Customercare.india@skechers.com

Social Networks:

Summary of Skechers Customer Service Calls

357 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
02:25 AVG CALL DURATION
9% ISSUES RESOLVED

Customers Contact Skechers to Ask about:

Product/ Service:

  • “Pasting broken low quality”
  • “Quality of the shoe”
  • “Show quality”

Return/ Replace:

  • “Return”
  • “Waiting 1 whole week for money to be returned to my bank account”

Shipping and Delivery:

  • “Package was not delivered”
  • “Because they changed me for free SHIPPING”
  • “Wrong order”

Request for Information:

  • “Checking availability”
  • “How to use points”
  • “How much is it to get a shoe made”

Account:

  • “Password reset”
  • “Cant log in my account to get my credits”
  • “Trying to reset our password”

Staff:

  • “Horrible customer service”

Refund:

  • “Hi I am regular customer and bought a shoe price 80 pounds for my son and he has tried it before new year and it hurt his feet .I took it to the shop in Cheltenham and the manager does not want to refund my money and he said he can't do it andwas hel”
  • “Exchange or refund”

Payments and Charges:

  • “Signed up no email coupon 20% its a 100 mi. drive to your store. Told me to come back with welcom card. Said they wont honor Tacoma, WA”
  • “Payment problems”

Cards:

  • “Can't use my vip card”

Employment:

  • “Need copy of reciept to show employer”

Other:

  • “Complaaint”
  • “To buy shoes”
  • “Never received order”

Skechers Rating Stats

2.3 out of 5 stars
based on 466 reviews
See all 829 reviews reviews

Rating stats

  1. 160 reviews
  2. 128 reviews
  3. 99 reviews
  4. 52 reviews
  5. 27 reviews

Rating trend

About Skechers

Top 5 Likes about Skechers

Comfort, How they fit, Style, People where great, Great customer service

Top 5 Dislikes about Skechers

Customer service, Poor quality, Poor product, Fell apart, Quality of product

Summary

Skechers, which already operates in more than 100 countries, has grown revenue from its ... Skechers (NYSE: SKX) is an American shoe company headquartered in ...

Skechers reviews and complaints

Skechers is ranked 173 out of 2121 in Footwear and Clothing category

Area Served

Canada, USA

Payment Methods

VISAMasterCardAmerican Express

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Skechers Stats

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Number of Reviews

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Number of Calls

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