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Contact Skechers Customer Service

How to Reach a Person at Skechers

Verified Contact Information

Toll-Free Number:

  • 1-800-746-3411
Call customer service

Customer Service:

  • 1-800-243-0443
    Wholesale/Become a Retailer

Skechers Email:

Customer Service
Send Message

Skechers Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Skechers Phone Number
1 (800) 746-3411
Average Hold Time
00:01:24
Average Calls duration
3 minutes
Most Popular Skechers Email Address
socialmedia@skechers.com
Skechers Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Skechers?

Most Popular Number:

(800) 746-3411
Total calls: 4 712 Issues resolved: 227 Last call: Apr 8, 2026

On Skechers customer support page, it is stated that you can reach customer service representatives via email or phone. The primary Skechers phone number for customer service is 1-800-746-3411. It is open Monday through Friday from 8 am to 7 pm PST and between 9 am and 2 pm PST on Saturday.

For inquiries about retailing their products, this is the Skechers phone number: 1-800-243-0443.

To send an email to the Skechers customer service, fill the contact form provided on their contact us page. You will be required to provide your personal information, your country, and contact information (email address and phone number).

You should also provide information about the issue you are reaching about by choosing a relevant subject category and typing the details in the text box before submitting the form.

The company notes that they respond to emails within 24 to 48 hours. Emails received outside of normal business hours are responded to as soon as possible in the order that they came in.

As for social media, the Skechers customer service representatives are highly engaged on the company’s Facebook and Twitter (@SkechersUSA) pages. You can either send them a direct message, tweet or comment on their most recent post.

PissedConsumer Club

Contact Information

Skechers Website:

Skechers Help Center:

Corporate Office Address:

Skechers
225 S Sepulveda Blvd,
Manhattan Beach, California 90266
United States

Other Info (opening hours):

Monday through Friday from 8am - 7pm PST.


More contact details

Summary of Skechers Customer Service Calls

4.7K TOTAL
CALLS
03:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Skechers?

Product/ Service Question:

  • “Defect with sneakers”
  • “Problem with return/order I have dealt with Jordan”
  • “Shoe quality”

Request for Information Question:

  • “I need help”
  • “Checking on a return”
  • “Information regarding a return”

Return/ Replace Question:

  • “I buy two shoes only 2 months ago the both shoes colors change”
  • “Return”
  • “Incorrect order today”

Shipping and Delivery Question:

  • “Wrong item delivered”
  • “I have not received my shoes yet”
  • “Sale price for a larger size”

Payments and Charges Question:

  • “Discount”
  • “No discount”
  • “New credit card”

Account Question:

  • “Verify order”
  • “Reset password”
  • “Mo place to put code for sale”

Refund Question:

  • “I don’t have my refund yet”
  • “Need refund”
  • “I didn’t receive money back”

Staff Question:

  • “Speak to company manager”
  • “Customer Service Rep”
  • “I have to change the shoes or your staff is not doing it.”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancel order”
  • “Cancel and refund”

Website/ Application Question:

  • “Trouble with my site”
  • “Problem placing order online”
  • “Trouble placing order online with valid debit card”

Cards Question:

  • “Gift card doesn’t work”
  • “Gift card balance”
  • “Credit card not working on website”

Employment Question:

  • “Background check for your former employee”
  • “Payroll”
  • “Paystubs”

Other Question:

  • “Price of 20% off”
  • “Lab coat no pocket”
  • “I cut the shoelace on a brand new pair of sketchers and need a new lace”

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