Skechers
Skechers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: 2.2 star rating from 601 reviews, with 37% likely to recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Skechers reviews before buying and expect mixed experiences with online orders and in-store returns.
- Seek confirmation of discounts at checkout to avoid missing promotional codes or false advertising.
- Document orders and keep receipts when pursuing refunds or warranty claims.
Negative Feedback / Risk Areas
- Frequent Skechers customer complaints about poor customer service and slow or missing refunds.
- Repeated reports of product quality issues: soles ungluing, defects, and fading after minor wear or washing.
- Problems with returns, exchanges, warranty denials, and website/order fulfillment errors.
Positive Feedback
Many reviewers praise comfort, fit, and product variety, and some store associates resolve issues quickly and helpfully.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: 2.2 star rating from 601 reviews, with 37% likely to recommend; overall sentiment is mostly dissatisfied.
Key Takeaways for Future Customers
- Check recent Skechers reviews before buying and expect mixed experiences with online orders and in-store returns.
- Seek confirmation of discounts at checkout to avoid missing promotional codes or false advertising.
- Document orders and keep receipts when pursuing refunds or warranty claims.
Negative Feedback / Risk Areas
- Frequent Skechers customer complaints about poor customer service and slow or missing refunds.
- Repeated reports of product quality issues: soles ungluing, defects, and fading after minor wear or washing.
- Problems with returns, exchanges, warranty denials, and website/order fulfillment errors.
Positive Feedback
Many reviewers praise comfort, fit, and product variety, and some store associates resolve issues quickly and helpfully.
Media from reviews
West Palm Beach, Florida
Price of 20% off
My wife signed up for the discount, which said applied at checkout. Upon checkout, there was no 20%. Bait and switch is a terrible way to run a business.
- Great sneaker
- Dishonest way of doing business
Preferred solution: Price reduction
User's recommendation: Don’t trust their website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Athens, Tennessee
Knoxville tn location
- - 1 star for terrible customer service at this Skechers store.
- - Brief try-on for comfort led to a denied return; rude staff.
Awful customer service
I recently purchased a pair of Skechers shoes from this location and tried them on at home for less than an hour because they immediately hurt my feet. They weren't damaged, dirty, or heavily worn; just briefly tested indoors to see if they'd break in comfortably. How else are you supposed to know if shoes truly fit and feel right without wearing them for a short time?
When I returned to the store to explain the issue and request a return or exchange, the associate was extremely rude and dismissive right from the start. She acted like the shoes were nasty and completely unwearable, even though they were practically new with no real wear. She claimed she went in the back to talk to the manager, but when we specifically asked to speak to the manager ourselves, she first said no manager was on the clock, then flipped and admitted she was the manager in charge. The inconsistency and attitude were unbelievable.
Skechers' policy may technically require shoes to be unworn, but refusing a return on shoes tried on briefly for comfort (with no damage) feels unfair and poorly handled here. Many stores understand that footwear needs a real test, especially ones marketed for comfort. Instead of any attempt to help or even basic politeness, we got attitude and a snarky smart comment as we walked out the door.
Avoid this location if you value decent service. I'll be shopping elsewhere and warning friends—poor management and zero customer care. 1 star is generous.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Bought a Skechers go walk. I'm 81 yo, these shoes have a high lift at back of heel (on sole). While wearing these, one tends to fall backwards!! Very dangerous for colder folks. Wrote Skechers but no.
No response after filling out their complaint form. I feel I should get refunded. I feel ignored, and they don't care about their customers.
- No customer support
Preferred solution: Full refund
User's recommendation: Do not buy from Skechers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saltillo, Mississippi
I normally love skechers been wearing before they were popular i havent bought any other brand since started wearing skechers
- - The shoes have been worn about a year and not daily.
- - Bought black and white pairs for $98.
- - The sole loosened on one shoe; the other is failing.
I haven't had these shoes maybe a year and didn't wear them every day. I swap up, have a black pair and a white pair, paid 98.00.
Never paid that for shoes before to have the sole come loose on one, and the other is fixing to do the same. I am not hard on shoes; usually, they last a couple of years, but it seems the more they cost, the cheaper they are made.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
- - Bought Skechers pickleball shoes; top dots wore off on first wear.
- - Replacements did the same; both tops have blank spots and a $9.99 fee.
Skechers answer to my problem was for me to join the pissed consumers group for $10 a month! They did not address my issue AT ALL.
So I bought another pair to replace them. The design that is on the top of the shoe is now made with decals or something. The dots on the top of my shoe started to disappear the FIRST TIME I WORE THEM, leaving a big blank space. So I returned them, hoping it was a fluke.
The pair I bought to replace them did the same thing. But because I need a pair of shoes to wear so I can play, I am walking around with shoes that have a big blank spot on both tops. It has gotten worse since the pic.
When I tried to write a complaint, Skechers wants me to pay 9.99 in order to belong to their pissed consumer group. I'm pissed for sure!
- Comfortable shoes
- Designs on the shoe wear out within hours of wear
Preferred solution: Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tupelo, Mississippi
I have been wearing Skechers for as long as can remember
I never had any issues I have had these less then year paid 98.00 and had sole come loose on one and fixing to on other
User's recommendation: Never had any problems before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefected shoe
- - The left shoe's heel feels broken and hurts my foot.
- - They were bought for me with my daughter's Amazon Xmas gift card; I want to exchange them.
My daughter had an Amazon gift card and used it to buy me a pair of shoes. I didnt have the money to buy them.
My last pair of Skechers I had for 5 years. The shoes I have are defected because the left shoe heel feels like it broken. Because it hurts my heel of my foot.
She bought them with her Xmas gift card for me. Is there anyway we can exchange them for another pair.
Preferred solution: Exchange a defected pair of shoes
Caldwell, Texas
I have bought a lot of skechers over...
- - I have bought many Skechers.
- - Coupons are online-only and not usable in-store.
- - I need to try them on in-store due to age-related changes.
I have bought a lot of skechers over the years. I don't understand why the coupons are never for in-store coupons.
My feet are changing with age and I need to try them on.
I am probably going to unsubscribe in the near future because of this problem. I'm not mad, just venting a little.
Tampa, Florida
Washed sneakers and they had orange tinges on the top
- - Bought a second pair of same sneakers.
- - Issue recurred after washing.
- - Returned first pair to Bealls in Sun City Center, Fl and got another pair.
Second pair of same sneakers bought. The same thing happened when I washed them.
Took the first pair back to Bealls in Sun City Center, Fl and got another pair. The same thing happened with this pair.
User's recommendation: don't buy white sneakers for men style SN232619.W
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalling apart
- - Wore steel toe boots 3 days.
- - Prior use was 2 weeks; stored in a box.
- - Sketchers say they don’t last if stored in a box; Rocky boots last for years.
Just wanted to show a pair of steel toe boots my husband wore to weed-eat. Wore 3 days.
Prior to that, used 2 weeks & stored in a box. Flap, flap, flap... walked right out of them. Sketchers just told me they don't last if stored in a box for 6 months.
Go with Rocky boots. They back them up; they last years. No more Sketchee Sketchers for us.
Cheap glue holding the sole in. Maybe Elmer's?
User's recommendation: Buy Rockys
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Disrespectful manager at Clifton Skechers Branch, New Jersey 3
- - BOGO promotion; I had trouble navigating with a cane.
- - Ashley was rude and demeaning; I left without buying and won’t return.
Today I went into the Skechers store on Route 3 in New Jersey to purchase a pair of sneakers. They had buy one, get the second at half off.
I ended up attempting to purchase three pairs of sneakers. I walk with a cane and was having difficulty maneuvering around the store. Many of the sales associates were very kind, very thoughtful, and very helpful, except one manager, Ashley. Very rude, very demeaning, and should not hold this position.
Of course, I had an issue with a sneaker being marked down that they claimed was not marked down. To make a long story short, Ashley claimed she could not sell the sneaker because she could not find the box! Well, after a verbal confrontation, I did inform Ashley that she is very rude and should not talk to customers the way she was speaking to me. I did not buy any items from that Skechers store!
I am not in the habit of spending my hard-earned money at stores that have no respect for me. Once I called Ashley out for her disgusting demeanor, she told me to get out of the store and threatened to call the police or security. I am an adult female in my 50s, and I do not expect to go into a Skechers store or any other store and have a 20-something-year-old talk down to me with that type of disrespect. I intend to take this issue further and expect to see some type of reprimand.
As someone who has worked in customer service for quite a large portion of my life, this type of behavior is absolutely unacceptable. I love the Skechers brand.
I've spent quite a bit of my money there. I definitely will not be spending my money at the Skechers outlet store on Route 3 in Clifton.
Preferred solution: Apology
User's recommendation: Do not shop at New Jersey 3. Skechers outlet
You are past your expiration date and need to stay home if you do not know how to act in public. Your age and physical limitations have nothing to do with anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to know if I recently placed an order
Have I recently placed an order with Skechers? I believe I did. Please let me know.
Thank you,
Roger Triggs
530 646 ****
- Good shoes
- And slip ins
Preferred solution: Deliver product or service ordered
Washington, Pennsylvania
Lost order
My order for a gift was lost. I have tried calling during hours that is listed and it just says closed.
No follow up on email.
How do you work with the situation. Have no product!!
User's recommendation: Don’t order online
Westminster, South Carolina
Need refund
- - Returned a pair of shoes on December 16, 2035 via UPS with tracking 1z171y1f909968****.
- - Delivered to Moreno, CA on 12/23.
- - Refund of $40.81 for order US71278**** has not been received on credit card.
I returned a pair of shoes on December 16 2035. Sent by ups.
Tracking number 1z171y1f909968****.. It was delivered to you on 12/23 at Moreno ca. I still have not received my refund on my credit card. The original order is us71278****.
$$40.81. Please refund my money!
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Verified Reviewer |
Killeen, Texas
Slip ins issue
- - I loved Skechers and bought slip-ons.
- - Feet swelled over the straps.
- - The straps won't stretch.
- - I can wear them for only a couple of hours.
I have loved Skechers forever. I bought a pair of slip-on sandals and loved them until my feet started swelling up and bulging over the straps.
So I continued to wear them, hoping the straps would stretch, but nope. They are so sturdily built that they stay out.
So I'm only allowed to wear them for a couple of hours before I have to take them off and wear my old favorites. I'm sad!
- Looks great
- Straps cut off foot
Preferred solution: Apology
User's recommendation: Buy a half size bigger
it's not the shoes, it's all the fried chicken you eat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toledo, Ohio
Falling apart
- - This is my third or fourth pair of Skechers slip-ons.
- - This pair is falling apart; soles are coming off.
- - This pair lasted just over three months.
I've bought some Skechers slip ons this is my third or fourth pair of these shoes
I like the idea of slipping them on without fighting with them.
But this pair is falling apart the soles of the shoes are coming off.now I buy myself a pair of shoes once a year so that only leaves me with one pair.ive had these shoes for a little over three months.the absolutely WORST Shoes I've gotten from Skechers
Preferred solution: Full refund
User's recommendation: Please check the shoes out before purchasing
About
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Skechers, which already operates in more than 100 countries, has grown revenue from its ... Skechers (NYSE: SKX) is an American shoe company headquartered in ...
Skechers is ranked 755 out of 12302 in Footwear and Clothing category
Canada, USA, Australia, Worldwide
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They should have looked EXACTLY how they did as you left the store the first time. It sounds like they did not.
Actually they did still had the original tags and stickers still attached and all the original packaging like I said they never saw the outside world I didn't remove the tags just wore them around the house for less than an hour and they where killing my foot. Tell me exactly how am I supposed to know the shoes are uncomfortable if I don’t atleast put them on?
I added you photos for ya