Skechers

My name is Serena Pascucci im 53 years old and have worked in the food industry for 40 years. Ive purchased only your non slip shoes since you opened.

I purchased a pair of your shoes today before work and slipped my whole 8 hour shift ! SN: 7722W COLOR: BLK SIZE 7 1/2. IVE NEVER HAD A PROBLEM WITH YOUR SHOES !! YOU NEED TO LOOK INTO THESE SHOES BECAUSE THEY ARE DANGEROUS !!!

I CANT RETURN THEM BECAUSE I WORE THEM FOR 8 HOURS !! IM OUT 78.00 AND NOW SCARED TO PURCHASE YOUR SHOES AGAIN !!! SO SAD I REALLY LOVED YOUR SHOES AND HAVE BEEN A LOYAL CUSTOMER SINCE DAY ONE !! 1821 W.

DAKOTA AVE APT. 164 FRESNO CA. 93705 IS MY ADDRESS. I PURCHASED THEM AT WSS IN FRESNO THE CLINTON AND WEBER STORE.

STORE NUMBER 00106 TRAN: 315348 2/22/2024 AT 3:20 MY CUSTOMER NUMBER IS 999015****01 SQUAD SR WIDE 191665****36 07.5. HORRIBLE SHOES THAT I AM STUCK WITH. I FILL LIKE GOING TO THE EMERGENCY ROOM DUE TO THE SLIPS I HAD AND HAVE ON CAMERA IN THESE SHOES !! I STILL MIGHT.

IF SO ILL SEND YOU THE BILL !

HAVE A GREAT DAY !!! SINCERELY, SERENA PASCUCCI !!

I used my shoes on a normal basis (walking to/from work, casual walks in the park). It is the perfect size and was very comfortable at the beginning, until around 08/10, when *** appeared inside of the heel of the left pair. A few days later, a similar hole appeared on the heel of the right pair. A few days later, another hole appeared, this time inside the front of the left pair. Finally, today the same hole, but on the inside of the right pair.

These holes just make wearing the shoes a nightmare, my toes literally hurt because there is no material at the front to hold them in place. At this point, I am no longer able to wear the shoe at all. I am greatly disappointed that after a perfectly normal 4 month use and proper care (purchased cleaning set with the shoes, it's on the receipt) the material just gives up and lets me down. This is way below my high quality expectations of Skechers.

Sent my complaint to Customer Care, who did not get back to me after 2+ weeks. Only after repeatedly contacting them and finding the same random Chat operator by luck was I able to move my case forward.

Apparently I have to mail my defective items back to them - non refundable ! - and they will examine it and exchange for a new item if applicable.

Just to compare, 5.11 Tactical exchanged my defective items without question after a quick photo examination.

I received a pair of shoes that were defective. My return was accepted after submitting details and photos but due to an awful policy by sketchers I would need to provide proof that I I cut up the shoes or return them to the company.

After expressing my frustration of this policy, I sent the shoes back. It has now been a month since I have received confirmation of the returned shoes and I still have not received a code to order a replacement pair. I have called customer service twice as well as emailing the supervisor. I have not received a response.

I feel as I am now being ignored by this company and feel as my money has been stolen by this company since my return was approved. This is no longer about a 30 dollar pair of shoes but rather the principle of how customers are being treated.